T H E S E A R E T H E T E R M S A N D C O N D I T I O N S F O R P R E S T I G E M O U N T A I N C H A L E T S LTD. no 8 9 4 1 6 3 0
R E G I S T E R E D I N E N G LA N D A N D W A L E S A T : 1 0 0 P I T M O R E R O A D, E A S T L E I G H, H A M P S H I R E, S O 5 0 4 L W
The terms and conditions of this document together with your confirmation of booking letter for your holiday comprise your agreement between Prestige Mountain Chalets Ltd (Prestige Mountain Chalets or PMC) and all those listed on the booking form. No contract exists until payment of deposit is received and processed and a confirmation of booking has been sent.
Once PMC has confirmed availability, they will hold the accommodation for a period of 7 days, in which time they must receive a completed and signed booking form along with a deposit of 20% of the total amount. The total amount outstanding must then be paid in full 10 weeks prior to the arrival date. If the booking is made less than 10 weeks prior to arrival date then the full amount is due at the time of booking. You can make payment via bank transfer, debit card or credit card - please note, there is a 2.5% charge for credit cards.
It is your responsibility to read your letter of confirmation carefully and inform PMC of any mistakes or discrepancies. If for some reason you decide to change your flight details you must inform PMC immediately and there may be an administrative charge to cover for pre-made arrangements by PMC. The group leader is fully responsible for himself/herself and all other members of the group for all matters relating to the booking, thus he/she will be personally responsible for all monies outstanding from the members listed on the booking form. If there is for any reason a change to the group leader or a change in the party members, PMC must be notified straight away and a new booking form must be signed.
The catered prices stated are for 7 nights accommodation, breakfast for 7 mornings, afternoon tea and evening meal with wine for 6 nights (one staff day off). Prices also include transfers to and from Geneva airport. Prices do not include lift passes, ski hire, ski lessons, insurance, lunch or childcare. At the time of printing our prices are true and correct, however we do reserve the right to increase or decrease the prices at any time. PMC do guarantee the price of the holiday as quoted at the time of booking.
If you wish to change your booking we will do our very best to accommodate the change, but we can not guarantee that we will be able to do so.
An invoice will be sent to you 12 weeks prior to your arrival date showing you the remainder of the balance due on your holiday. This must be paid no less than 10 weeks prior to your arrival date. If the final balance is not received within 10 weeks of your arrival date PMC reserves the rights to cancel the booking and any deposits paid will be forfeited. We will make every effort to contact you within this period but if payment is not made PMC reserves the right to re-book the chalet without further notice. In the event of a dishonoured payment the group leader will be contacted and asked to make payment by other means, failure to do this will resort in the booking being cancelled.
PMC reserves the right to make alterations or cancel a booking entirely and refund all monies paid. Whilst PMC will endeavour to make every effort that this does not happen, if it is completely unavoidable, PMC will contact the group leader immediately. If this does happen we will endeavour to make alternative arrangements for the same value for accommodation if available, or offer a full refund. PMC accepts no legal liability and will pay no other compensation. No form of compensation or refund will be paid if a cancellation is caused by events amounting to Force Majeure (Force Majeure such as warfare, riots, civil unrest, terrorist activity, industrial dispute, weather, lack of snow, road closures, including access roads to Morzine, epidemics, natural or technical disasters, nuclear war or similar events out with our control.)
You or any member of your party may cancel your holiday at any time providing that the group leader makes the cancellation in writing/email. PMC accepts no responsibility for non-delivery or non-receipt of the written cancellation. The date of the cancellation will be the date that PMC receives the cancellation letter. Your deposit will be retained and cancellation charges levied as follows:
10 to 6 weeks before commencement of holiday : 50% of total holiday cost
6 to 4 weeks before commencement of holiday: 75% of total holiday cost
4 or less weeks before commencement of holiday: 100% of total holiday cost
It is a condition of booking that you have adequate travel insurance to cover you for the period while you are on holiday at PMC. We recommend that if you are not already covered that you take out a policy at the same time you book your holiday.
PMC does not accept any liability for or pay compensation for:
Any event or circumstance that PMC could not foresee or avoid, amounting to Force Majeure, as defined in clause 6 above.
Any financial loss or damage to property suffered to you the customer other than due to negligence by the company. Any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, machinery or appliance in the property or garden. Any cancellation, loss, delay or costs arising from or connected with adverse weather conditions, avalanche, land slides, snow conditions and the affect these have on the travel arrangements, accommodation or activities.
Any limitations imposed by the resort authorities, ski-lifts, the ski schools or the ski hire operator. Any loss or damage or inconvenience caused to the customer if the chalet is damaged or destroyed before the start of the holiday, in such an event PMC will endeavour to refund all sums previously paid in respect of the holiday.
Any personal injury or death to the customer for their duration of stay.customer for their holiday. PMC's liability to the customer will never exceed the amount paid by the customer.
All guests should act in a manner as to not affect or disrupt the enjoyment of the other guests in the chalet, the neighbours or the local residents or have a negative affect on the reputation of PMC. This includes excessive noise within the chalet. All guests must not threaten the condition of the chalet. The chalet must be left in the same condition as it was at the start of your holiday. PMC reserves the rights to recover from our customers the cost of breakages, damag or theft caused by the customers. If the behaviour of the customers seriously impairs the enjoyment of other paying customers then PMC reserves the rights to refuse to further accommodate the guilty party and contractual agreement with said party will cease to exist.
1. A G R E E M E N T
2. B O O K I N G
3. P R I C E
4. A M E N D M E N T T O Y O U R B O O KI N G
5. P A Y M E N T
6. C A N C E L L A T I O N B Y P R E S T I G E
7. C A N C E L L A T I O N B Y T H E C U S T O M E R
8. I N S U R A N C E
10. L I A B I L I T Y
11. B E H A V I O U R & R E S P O N S I B I L I T Y
12. S E L F C A T E R E D S E C U R I T Y D E P O S I T
PMC will require a security deposit for self catered bookings. The value of this deposit will depend upon the size of the party, the property rented and the date of the booking and will range between £100 - £500. This deposit is required along with final payment two weeks prior to arrival. PMC will carry out an inventory check / inspection of the property post guests departure and any cost of breakages, damaged and/or missing items will be charged and taken from the deposit. The full deposit or the remainder will be returned within 5 days post departure date and you will recieve a fully itemised bill if required.
9. D I E T A R Y R E Q U I R E M E N T S
Our experienced chefs are able to cater for all dietary requirements, please inform us at least 2 weeks prior to arrival.
ALLERGIES: Please note that wherever possible we will cater for allergies and avoid the use of nuts and other foods you may be allergic to. However, we cannot guarantee that ingredients are free nuts and other food products.